Focus On: Service Management Intelligence Suite

SMI Suite is an out of the box solution that applies industry leading Business Intelligence technology to IT Service Management and empowers IT departments to get immediate results.

SMI Suite removes the complexity in generating operational reports because the software does all the heavy lifting; it understands the database structure, comprehends the relationships between objects, and provides an intuitive drag and drop interface to build reports.

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“Service Management Intelligence Suite offers us a rapid and automated way of delivering clear operational IT information to a mass audience without spending a huge amount of time configuring and massaging the data.”

-   Michael DeAngelo – Washington State HCA Chief Information Officer

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See how easy it is to begin building your own custom, ad-hoc reports: