Service Management Intelligence
During the past decade IT decision-makers have spent hundreds of thousands to millions of dollars on building IT Service Management infrastructures, yet still struggle to get insight into the true value of that investment. The answer is a tool that bridges the gap between ITSM and Business Intelligence by providing metrics where they matter most - at the operational level. Applying more than 15 years of experience and acquired knowledge in the ITSM arena, Westbury has developed the SMI Suite, a Service Management Intelligence solution that puts the power of sophisticated SMI in the hands of IT professionals at every level of an organization.

 The Westbury Advantage
Westbury Service Management Intelligence empowers organizations to prove IT’s value to the business. Our Service Management Intelligence Suite helps you gain Insight, Improve quality of delivered services and Impress your customers. Established in 1998, Westbury has offices near Amsterdam (NL) and in Cambridge (MA, USA) servicing mid & enterprise size customers. Our global team of highly professional Service Management Intelligence experts combines over a decade of ITSM and Business Intelligence expertise. Westbury is an HP Software Platinum Business Partner, honored with multiple achievement awards. Westbury is founder of Service Management Intelligence.